Bela naloka sa sistema ng Bureau of Customs: Hello! You guys, OK?

BAD trip ang aktres na si Bela Padilla dahil sa nakakalokang karanasan niya sa Bureau of Customs.

Sunud-sunod ang ipinost na mensahe ng dalaga sa kanyang Twitter account kung saan inireklamo nga niya ang tila hindi makatwirang sistema sa customs.

Kuwento ni Bela nagsimula ang lahat nang may kumontak sa kanya na Spanish brand at nagsabing padadalhan siya ng mga sapatos. Matapos magkasundo sa ilang detalye, sinabihan siya na isi-ship na ang produkto nitong nagdaang April.

“A few months ago, a Spanish brand reached out to me if they can send me 2 pairs of shoes. I said yes and sent my details. They confirmed shipment in April,” simulang pahayag ng aktres.

Ngunit makalipas nga ang isang buwang paghihintay, hindi pa rin naide-deliver sa kanya ang mga sapatos kaya tinawagan na niya ang contact niya sa nasabing brand.

“Last week, I informed them that I haven’t received the shoes yet. Apparently, our customs was charging them an addtl 10,500 pesos even if they paid for shipping through @DHLUS already.

“Two days ago I called DHL, and they said I needed to pay 9,000 and the 10,500 to receive the shoes. They also asked me to provide documents and a proof of purchase even if I explained that I didn’t buy them.

“Our customs declared the shoes to be around 500 euros. (They aren’t) I offered to provide screenshots of my conversations with the brand and the prices of the shoes. But I was told that the shoes are now considered ‘abandoned.’

“So, all the phone calls were useless and the shoes are in some warehouse right now collecting dust. I wanna know where they get these rates that they seem to pull out of thin air. This isn’t the first time. Our customs, always a rip off,” aniya pa.

Hindi raw ito ang unang pagkakataon na nagkaroon siya ng isyu sa customs, “Last year, I ordered Harry Styles merch again (my very shallow but guaranteed source of happiness) I got a notification in March that they returned my merch to the UK because they couldn’t put a value (on 2 tshirts) and therefore couldn’t tax me excessively.”

“Imagine telling a brand (that isn’t that big yet) that they need to pay 200 dollars to send somebody a gift because you say that you know the value of their shoes more than them? Hello, BOC, you guys ok?

“Best part is, when I asked DHL for a number to call to resolve this issue and at least try to explain why 19,500 doesn’t make sense, I wasn’t given a number or a contact person, but instead, a ‘don’t worry, we’ll call you’ response.

“Hi @CustomsPH you’ve been holding on to my things for nearly 3 months now with no answer/solution to my questions,” pahayag pa ni Bela.

Samantala, muling nag-post ang aktres sa social media at nagbigay ng update hinggil dito. Aniya, may tumawag na sa kanya mula sa BoC at nag-explain kung ano talaga ang nangyari.

“Oh no, don’t get confused. I’m not ranting, I posted on my Twitter account because no one was giving me answers over the phone. Also, thank you, but a lot of people from BOC reached out to me already.

“Also, I wasn’t going to pay you anything for information I already know,” ang sagot pa ni Bela sa isang  netizen na nagpakilalang “Licensed Customs Broker” na nagtanong kung gusto niya ng mas bongga pang explanation sa problema niya.