Yoda
BUGBOG-SARADO ngayon ang isang restaurant sa mga pet lovers dahil sa pahayag nito tungkol sa pagtanggap ng mga customer na may bitbit na alagang hayop.
Kaliwa’t kanang batikos ang natatanggap ng Balay Dako kahit pa nag-issue na sila ng public apology tungkol sa hindi magandang pakikitungo nila sa alagang aspin ng isang customer.
Nag-viral at mainit pa ring pinag-uusapan ang social media post ng customer ng Balay Dako na si Lara Antonio dahil sa umano’y naranasang diskriminasyon ng alaga niyang aspin.
Hindi kasi ito pinayagang makapasok dahil oversize umano ang aso pero nang hanapan ni Lara ng pet policy hinggil dito ay walang naipakita ang staff sa kanya.
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Sa Facebook post ng Balay Dako kahapon, September 9, nag-sorry ang resto at sinabing “misunderstanding” lamang ang nangyari hinggil sa kanilang pet policy.
“As a company that loves animals, we understand the importance of accommodating pets. However, we must also consider factors such as space and the safety of all our guests.
“We are currently reviewing our policy to ensure it is clear, fair, and balances the needs of both pet owners and non-pet owners.
“Additionally, we will take steps to ensure that our staff are better trained and guided to understand and implement our policies effectively,” sabi pa.
Inulan ng batikos ang naturang resto dahil sa nangyari at sa inilabas nilang statement.
“Just say No Pets Allowed and people would probably understand it (like McDo), kaysa Pet-Friendly kuno pero may limitations and restrictions.”
“You still did not directly address the issue about Yoda, the Aspin. In your apology letter, you specifically stated ‘However, we must also consider factors such as spacing and the safety of all our guests.’ Can you enlighten us then, what factors were considered why Yoda was not allowed entry to your premises.”
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“The perfect example of Non-Apology Apology that we use in our customer service workshops. Balay Dako , we can still root for you, but you can definitely do better than this.”
“To quote you, ‘Additionally, we will take steps to ensure that our staff are better trained and guided to understand and implement our policies effectively.’ However, this isn’t just about your policies. What if we focus on training and guiding your staff on the nature of Aspins, animal welfare, and breed discrimination? This way, they can better understand and implement policies that are truly geared towards creating a compassionate, pet-friendly environment.”
“No offense to the company but your apology letter doesn’t sound sincere at all, matter-of fact still sounds very defensive to most furparents.”
“What people want is true accountability. GENUINE HEARTFELT APOLOGY. I sincerely hope as well that the staff will be spared from this issue as well, baka ang ending sila pa ang pa tanggal sa trabaho when as a matter of fact your guidelines are unclear. Hope this serves as a lesson and we learn from this. we Love the Aspins! Treat all dogs with respect and love.”
“Okay lang naman mag set ng boundaries lalo na sa establishment at may ibang taong involved. Pero ang problema selective. Nagset ng rule pero di applicable sa lahat. Ang kupal. Tapos Filipino themed resto honoring filipino culture pero badtrip sa aspin. Nagcocontradict ung trip.”
“Don’t call it an apology when they didn’t apologize at all. They even made it worse by insinuating that aspins are unsafe. this is a PR strategy, not an authentic apology.”
“We will understand if bawal but we will never understand pet discrimination! Ang arte nyo!!! What a toxic mindset, pag aspin hindi pwede? If hindi nyo kaya maging pet or animal friendly- just simply dont allow any animals!”