Jasmine Curtis bad trip, inireklamo ang ‘unprofessional’ customer service rep
JASMINE CURTIS
NAGLABAS ng sama ng loob at pagkadismaya si Jasmine Curtis-Smith laban sa isang telecommunication company’s customer service representative.
Sa kanyang Twitter account, nag-post ng mahabang mensahe si Jasmine tungkol sa naging experience niya habang kausap ang isang customer service representative na aniya’y nagpakita ng pagiging
“unprofessional” habang kausap siya sa telepono.
Reklamo ng aktres, “So I called @PLDT_Cares for assistance this morning. After 15 mins of waiting for someone to answer my question, someone picks up says the formulated greeting, then just as I’m about to reply I hear in the background ‘JASMINE CURTIS IN THE HOUSE.’
“Pinagsisigawan pala ang customer name sa mga ka office pag private customer service call? Hindi ba that’s disclosing the private and paying customer na to your other employees?” tweet pa ng dalaga.
Kinuha raw niya ang pangalan ng kanyang kausap pero tumanggi raw ito dahil, “it was a matter of privacy daw.
Hirit uli ni Jasmine, “Pero ako, as a PAYING customer of @pldt @PLDTHome (hindi naman ako sponsored or nagpapa VIP customer care if ther is even such a thing), pwede nila pag usapan between employees?
“Complete name and hindi lang sa katabi, isisigaw pa para marinig ng ibang tumatanggap ng customer care/troubleshooting calls. How is this allowed?”
Pagpapatuloy pa niya, “I promised myself to lay off Twitter for rants and personal emo tweets kasi I want to keep those private and personal matters to myself. However, I don’t think it would be a good idea to keep this info to myself kasi it shows how UNPROFESSIONAL they can be all the while your internet and home phone still don’t work. Haha.
“Anyway, I had to release steam somewhere. Hate that I did it here but I already sent those earlier tweets out and so that’s that SUNDAY RANT OVER.
Sagot naman niya sa isang concerned follower, “Thank you. I’ve been trying to solve matters like these privately as there’s nothing that we could expect to get solved after Tweeting or posting it online. But i hope people will just be aware of how they act and work in those departments. Specially in large corps like that,” dugtong pa niya.
Bukas naman ang pahinang ito sa paliwanag ng kumpanyang inireklamo ni Jasmine.
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