Tuesday, November 10, 2015
32nd Week in
Ordinary Time
1st reading:
Wisdom 2:23 – 3:9
Gospel: Luke 17:7-10
Jesus said to his disciple, “Who among you would say to your servant coming in from the fields after plowing or tending sheep: ‘Come at once and sit down at table’? No, you tell him: ‘Prepare my dinner. Put on your apron and wait on me while I eat and drink; you can eat and drink afterwards.’ Do you thank this servant for doing what you commanded? So for you. When you have done all that you have been told to do, you must say: ‘We are no more than servants; we have only done our duty.’”
D@iGITAL-EXPERIENCE
(Daily Gospel in the Assimilated Life Experience)
According to Management Guru Peter Drucker, the mission of an organization is not determined by the organization itself but by its customers. To define the organization’s business, Drucker proposes three questions that need to be answered.
First: Management must identify who the customers are – where they are, how they buy and how they can be reached. Second: Management must know what the customer buys. For example, when a rich man buys a Rolls Royce, does he buy transportation, or prestige? Third: Management must know what the customer is looking for in a product. Is it price, quality or service?
From these questions stand out the degree of importance Drucker gives to service; to him it is the heart of business. Under this paradigm the customer is always right. A shop owner carried this principle to biblical standards when he told his shop attendants: “The customer is always right. So smile even when they curse you. And when they slap your left cheek, turn and offer the right cheek.”
If business people serve wholeheartedly to the point of offering the other cheek to naughty customers for the sake of profit, we can do even better for the sake of the kingdom. Unlike business people, we do not serve human customers who pay us in proportion to our services but a God who rewards us in good measure, pressed down and flowing over (Lk. 6:38).
The downside of it all is that while business people can demand payment from customers for their services, we cannot demand heaven as a matter of right. We are his useless servants and when we serve him we only do what we are supposed to do. The good news is that God is never done in generosity. He will reward us in good measure, pressed down, and flowing over.
Peter Drucker’s strategy assures return on investment. In working for the Lord, however, we cannot talk of investments because we have nothing we can call our own. We are mere servants and all we have belong to our Master. – Rev. Fr. Dan Domingo P. delos Angeles, Jr., DM. Email:[email protected]. Website: www.frdan.org.
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