Bayad sa online payment ng Meralco inalis na
Meralco
SASAGUTIN na ng Manila Electric Company ang convenience fee o ang P47 sinisingil sa mga kustomer nito an nagbabayad sa pamamagitan ng Meralco App.
Sa sulat na ipinadala sa Department of Energy, sinabi ng Meralco na hindi napupunta sa kanila ang P47 convenience fee.
“Meralco bills paid via the Meralco app online payment facility go through a payment gateway operated and maintained by PayMaya (which is linked to the Visa and Mastercard networks). PayMaya charges the Meralco customer a convenience fee of P47.00 per transaction. No part of the convenience fee goes to Meralco. The charging of a convenience fee by a payment gateway provider like PayMaya is a common commercial practice in the online payment service industry,” saad ng sulat.
Ang dapat umanong ginawa ng Meralco ay sagutin ang convenience fee sa panahon ng Enhanced Community Quarantine dahil sarado ang kanilang mga Business Offices at Bayad Center branches.
“I sincerely apologize for the lapse. Meralco will shoulder the convenience fee charged during the aforesaid ECQ period and refund to the customers the fees they paid during this period,” saad ng sulat na pirmado ni Meralco President Ray Espinosa.
Sa isang panayam sa radyo, kinumpirma ani Meralco spokesperson Joe Zaldarriaga.
“Waived na ‘yan (convenience fee), during this ECQ …. and we adjust based on what the environment is, iyong feedback,” ani Zaldarriaga. “Minsan hindi mo rin talaga makikita lahat. Before the ECQ, may usage lang ng app from certain segment [ng customers], we sincerely apologize na hindi namin nakita na tataas ang volume [ng usage].”
Hahanap umano ng paraan ang Meralco para sa mga kailangang i-refund na convenience fee.
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